RETURNS/EXCHANGE POLICY

Return & Exchange Policy

Ø  We offer 7 days easy return & Exchange for hustle free experience

Ø  Due to hygiene standards, we don’t accept returns on certain items, including caps, hats, masks, boxers, shorts, bodysuits, Handkerchiefs, accessories & stationery items.

Ø  Items must be in their original, unwashed condition with all tags attached.

Ø  We reserve the right to decline returns if items appear used, washed, damaged, or spoiled or without tags (unless they arrived damaged).

Ø  If you've received a defective or wrong item, please email unboxing videos and Photos to support@blaqck.com

Return & Exchange Charges

Ø  A reverse shipment fee of Rs 99 will be deducted at the time of return or exchange per order, regardless of the number of items within that order.

Ø  For e.g. (if an order contains multiple items, only a single deduction of Rs 99 will be made for the entire order, not on each individual clothing item. Shipping Charges are Non-Refundable both COD & Prepaid)

Ø  All Refunds to be issued as credits to your BLAQCK Gift Card only, via email valid for 1 yr

Ø  In case the product is out of stock or we are unable to fulfil your purchase for any reason your refund will be credited to the original payment source.

Ø  If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to you in BLAQCK Gift Card for future purchases.

Ø  The above policies are the same for our premium collabs as well.

Return & Exchange Process

Ø  The Return or Exchange can be initiated via the Website, read through the Instructions

Ø  The process will be initiated generally within 2 to 3 Business days post the request raised from the customers end.

Ø  Reverse pickups will be arranged only after confirmation from Customer support Team

Ø  To avoid rejections Please ensure items are packaged as they were delivered to you

Cancellation policy:

Ø  Cancellations will only be possible till the order has not been dispatched from Wearhouse

 

Ø  Items bought during Sale Events or Flash Sales cannot be cancelled or Exchanged